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Why Knowing Your Customers Can Improve Your Brand’s Success

Relationships are a two-way street; we both want to be heard and acknowledged as the individual we are. Business is no different as many PR professionals are in long-term relationships with their customers.

As important as it is for your customers to understand your brand’s values, it is as equally beneficial if you spend the time getting to know theirs. The more time and energy you put into getting to know your audience, the more successful you will be.

Research shows that repeat customers can be your greatest ally.

  • The longer the relationship with a company, the more money the customer will spend. On their 5th purchase, customers will spend 40% more than the 1st and on their 10th purchase they will spend 80% more than the 1st.
  • Repeat customers will refer more people than one-time buyers. After their first purchase, customers are liking to refer 3-4 people. After 10 purchases with your company, they are likely to refer 7-13 people.
  • Majority of consumers are loyal to their special brand. 64% of Millennials are as brand-loyal or more brand-loyal than their parents.

So if you have repeat customers that seem brand-loyal, why would they end the relationship and move on to another brand? Here are the top 4 reasons a consumer would “break up” with your brand:

  1. A negative review remains unaddressed while similar products continue to be offered (57%)
  2. Data leak or breach (53%)
  3. No live or real-time customer service support (42%)
  4. No timely sales and promotions offers (38%)

At the end of the day, customers want to feel important to you and crave personalized experiences. 79% of consumers want brands that understand and care about “me” and 56% are loyal to brands that deeply understand their priorities and preferences. It’s no longer about what product you can provide them, but also what kind of personalized experience you give them with the product.

Find a Master Database Management tool to help you better understand your audience then customize their experience in a way that keeps them coming back for more. Similar to nurturing your relationships at home, you need to invest the time into your customers in order to become a successful brand.

3 Tips to Improve Your Lawfirm’s Brand

  • Be Authentic and Build Trust with your Community

When it comes to building your personal brand, authenticity and trust are two key components to developing a credible identity. If you want to be the best attorney in your area, prove it with your work ethic and let your website reflect that mentality.

Being authentic is highly praised within today’s society and one of the best ways to build trust with your audience. You must become comfortable with talking about yourself and asking others to talk about you too through client reviews and testimonials. Once your audience understands who you are and what you have to offer, they will trust your work and be drawn to your business.


  • Use High-Quality Photos and Develop a Strong Unique Selling Proposition

We all know that first impressions matter. When it comes to your personal brand, first impressions can either make or break your business. It’s important to go the extra mile and use professional quality photos for your website and social media platforms. The more professionalism you display with your online identity; the more credibility and trustworthiness potential clients will credit you with. Don’t hurt yourself by using low-quality photos. Find a local photographer that can take high-quality photos of you and your firm to use for your various online sources.

Along with first impressions is the importance of a unique selling proposition (USP). This is what sets you apart from other attorneys and draws clients your way. Some may call it an elevator pitch or a tag line or even a mission statement, but ultimately it’s what distinguishes you from the rest. In a short phrase or sentence, make it clear as to why a prospect should choose you and your law firm opposed to anyone else.


  • Consistently Engage in Social Media

Whether we want to admit it or not, social media plays a huge role within growing your personal brand. Effective social media strategy is the art of making your own voice and is essential to branding yourself as an attorney. Creating a personal profile for each of your law firm’s attorneys helps to engage clients in the effectiveness of your business because it helps display a timeline of experience and history of a specific attorney. This enables your community to follow along and feel a personal tie to him or her.

Facebook and LinkedIn are essential for the growth of your personal brand. You must consistently engage with your community and show that you are active within your field. Consistency is key. Do not post all of your photos at once in order to play catch-up and get content out there. Instead, create a schedule for when you want to post content periodically that way your audience continually comes back.

H&A Hits Lucky 13th in San Diego Business Journal’s 2018 Book of Lists

Once again, Heying & Associates has made San Diego Business Journal’s list of top Public Relations Agencies in the area. Starting the new year off right, H&A has jumped two spots on the list from last year, and there is no end in sight! SDBJ provides you with hundreds of the greatest area companies in their fields by ranking. They do this by compiling deeper, better and more “rigorously researched data than any other national database.”

Be sure to follow us on social media to stay in the loop with what we’re up to!

5 Ways a Blog Can Improve Your Law Firm’s Website

It is no secret that blogging has erupted with popularity over the past decade due to social media and other platforms for self-expression. To some professionals, blogging can come off as cheesy, unimportant, and time consuming. We think, however, that blogging has more potential and can be an increasingly effective tool in professional circumstances, such as your law firm’s website. This does not mean you need to incorporate a blog in the traditional sense. This can include news, updates on your law firm, awards and more.  Whether or not you agree, take some time to first read these 5 ways a blog can improve your web presence.

  1. Search Engine Recognition

When it comes to search engines paying attention to your site over thousands of others, it has a lot to do with the quantity and quality of content. If you are only updating your website once a year (or less), there is no way for search engines to detect new key phrases and updated content. By dedicating time every week to update frequently asked questions, news, updates, or link relevant articles, you are creating a more dynamic web presence and making yourself easier to find.

  1. Increased Visibility for New Clients to Find You-

This goes hand-in-hand with search engine recognition. If there is more of a variety of content in association with your website, your website can become an informative tool. It allows potential clients to come across your website in a variety of ways. Whether or not someone is looking to hire a lawyer at that point in time, you have then created name recognition and when they are ready, you will already have an advantage over your competitors.

  1. Illustrates Expertise and Constant Involvement-

Having a blog of some sort will allow you to show more than one area of expertise. You can touch on various areas of law in an organized, non-overwhelming way. This can also give potential clients a sense of what it might be like to work with you. The way you approach certain subjects can spark intrigue and ignite a professional relationship.

  1. Efficiency for Those Seeking Information-

If you are writing content that addresses the questions and concerns of potential clients, it not only is a useful tool for those searching for information online, but it also becomes an easy and organized resource for you to point to when those topics arise with new people. Updating this information weekly or bi-weekly will also allow your website to remain in line with current projects you are working on and acknowledge arising concerns or questions about your law firm.

  1. Self-Promotion-

Lastly, a regularly-updated section of your website can also serve as a place to announce firm awards, cases won, or accomplishments. This is the perfect platform to showcase what you have done and what you are capable of!

5 Questions to Consider When Writing for An Audience

The first step in conveying an effective message is knowing who you are talking to. The key is adapting your content to align with the anticipated values and concerns of those who will be receiving your message. Whether you have a generalized group of readers or you are writing to a closed group of people, there are five questions you should ask yourself before you begin:

Where do they live? Are you writing content for a localized area or will it be available to people all over? Taking the geographical location of your readers into consideration when writing is one way to pinpoint your audience’s values. Researching local customs and cultural traditions can also help you establish context in their current events.

What is the context? Researching events that have been in the news in that area will give you a sense of context. Remaining sensitive and mindful of current events will help you adjust your content in terms of what is appropriate to discuss and what might be portrayed as offensive.

How big is the audience? While this may seem insignificant, this small detail can help determine what kind of “voice” you use in your writing. For example, if you were to write a newsletter for your colleagues, you could assume that your readers are college educated and have at least a basic knowledge of the company. However, if your audience is a large and more generalized group of people, you will need to tailor your message so it is palatable to more than one demographic.

What demographic would you like to reach? It is no secret that you would not speak to a high school student the same way you would a business woman. Knowing or anticipating the demographic of your readers can help you determine the level of vocabulary to use, the formality of your language, the level of detail, and the types of visual aids, or lack thereof, to use. For example, if your goal is to persuade readers, statistics and facts might work for scholars and professionals but will not be as effective in a younger, less educated demographic.

What do they value? Finally, you must consider what your intended audience values and what they might be looking to gain from reading your content. If you can anticipate what is important to your audience, you can ultimately create something that will resonate with them.

Create Videos and Make your Law Firm Stand Out

As digital marketing continues to grow, the amount of competition for views, clicks, likes and follows is steeper than ever before. It can be difficult to make your firm stand out when so many attorneys are investing a lot of money on their online marketing. One way to strengthen your social media presence and gain online attention is to create videos for your website or YouTube channel. Videos will give you an extra opportunity to explain your experience, connect with potential clients and generate website traffic.

How Will Video Marketing Benefit your Law Firm?

Considering the fact that an average internet user spends over 2 hours per day using social media and messaging services, effective videos can offer many advantages.

Increased traffic to your site. In addition to Google search results, potential clients also take to YouTube, Google Videos, Vimeo and other video-specific sites to find answers to their legal questions. Your video could lead them to your site and begin an attorney-client relationship.

You can explain complicated topics more simply. When discussing law, many attorneys speak “legalese” and sound too technical. In order to gain attention, videos used in law marketing are usually short so they force attorneys to explain concepts in the easiest way possible. This simplicity lets potential clients know you are knowledgeable but easy to communicate with as well.

Link your videos to your social media accounts. It is possible to connect across multiple mediums with one post, increasing the chances that an Internet browser will find their way to your firm.

Getting Started with Legal Marketing

Think of videos as an extension of your communication with clients, where you will be answering to their questions in a concise and understanding way. Here are a few tips to get your video marketing project started:

Keep your videos short. If it lasts longer than a few minutes, viewers will likely lose interest and be turned off by your site. Whether it is a frequently asked question, an attorney introduction or an explanation of a practice area, it is best to keep your videos short. Aim for an average of 2 minutes per video depending on the topic

Share everywhere.  It is a great opportunity to generate a chain reaction, up traffic to your pages and promote the accounts that are linked to your video. When you share a video with someone, they can also share it with people, and it will keep people interested in what your firm is doing. \

Publish regularly. Having videos will be useless if you make only a few or if the information on your site quickly becomes outdated. Be consistent and post videos regularly to keep information current and increase your following online.