Credibility means never being dishonest. Regardless of how experienced you are, where you went to law school, or where you have worked-if you make a mistake with credibility in the legal profession your career can, without a doubt, suffer. When it comes to being credible, the words we speak have an everlasting impact. How knowledgeable are you in the content that you are delivering, and can you follow through with what you say? Do what you say you are going to do and do not cut corners. This will only result in credibility lapses while building a bad reputation for yourself.
The key is to remember that being dependable and consistent are major factors in building your customer clientele and making a reputable brand for you. Show up, be punctual, and be readily available to serve your clients. Being punctual will show others that you are a person of your word. Keep your word and allow your actions to rise above your excuses. It all boils down to whether or not you can be taken seriously.
Become an engaged listener. Instead of focusing on what you should say, listen to what your client is saying. When it comes to listening to the needs of others, it is important to understand the emotions in which they are also trying to convey. Sympathize with your clients. Allow them to feel secure and reassure them that they can put their trust in you.
Are you focused on your self- interest or the best interest of your client? Making your client the focal point and working to become “client-centric” is of the utmost importance. Their concerns should be your first priority. Pay close attention to the needs of your client and give a strong consideration to whatever is going to help them and their case succeed. Fill them with constant positive reinforcement- show them that they made a good choice when selecting you as their lawyer.